Reader e-mail submit not working with Outlook 2010 64bit

We've received a few reports of Reader not being able to submit e-mail requests to the new Outlook2010 64bit. We did some research and found that this is a known with Microsoft that is affecting any application that makes 32bit MAPI requests to the suite.

There is no word on a fix yet, but we do have a workaround you can use in the meantime. It tricks Outlook into using the 32bit MAPI driver already included with the software:

1. Browse to [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail]
2. Create a new key called Outlook64Bridge
3. Right-click Outlook64Bridge and create two keys under it: DLLPath and DLLPathEx
4. Find the 32 bit version of the file MAPI32.dll and assign the whole qualified pathname to each key, mine were:
   HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Outlook64Bridge\DLLPath - "D:\WINDOWS\system32\mapi32.dll"
   HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Outlook64Bridge\DLLPathEx - "D:\WINDOWS\system32\mapi32.dll"
5. Lastly, return to [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail] and change the (Default) value to "Outlook64Bridge" (this sets the default mail client).
6. Reboot and you're done!

As always, if you have any questions or need help be sure to give us a call or drop us an e-mail !